Last updated: 20/09/2018
FOR EU AND EEA RESIDENTS
Residents of the EU and Switzerland have the right to access the personal information that Shene Solutions maintains, and in some cases, may have the right to correct or amend information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law. To exercise this right, contact us using the up to date to date contact information listed below.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Shene Solutions is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Shene Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
firstname.lastname@example.org or 515-989-1324
We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
DATA YOU PROVIDE TO US
We collect information from you, such as first and last name and e-mail address when you create an account to log in to one of our services or support tools. We may also collect mailing addresses, phone numbers, professional title, company name, user names, and a password, as needed to provide services.
We also may retain information on your behalf, such as files and messages that you store using your account. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail. We also collect other types of personal information and demographic information that you provide to us voluntarily.
DATA COLLECTED VIA TECHNOLOGY
Internet cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our websites.
- Most web browsers are set to accept cookies by default. You can usually remove and reject cookies from our site via your browser settings. If you remove or reject our cookies, it may affect how our websites and services work.
- If you do not wish us to track emails we send you, some email services allow you to adjust your display to turn off HTML or disable download of images which should effectively disable our email tracking, or you may unsubscribe from our marketing emails.
- You may opt out of tracking of certain information collected by Google Analytics, one of our analytics providers as discussed above, by clicking here.
USE OF YOUR DATA
Personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Shene Solutions uses your personal information in the following ways: to create and maintain your account; to identify you as a user in our system; to process support tickets that you may initiate; to operate, maintain, and improve our services; to personalize and improve your experience; to send you administrative e-mail; to respond to your comments or inquiries; to send you surveys, promotional communications about our products and services with your permission; to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and to make telephone calls to you, or to solicit your feedback with your permission. We may use data which has been de-identified and aggregated data for additional purposes.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We will share your personal information with third parties only in the ways that are described as follows or with your express consent.
THIRD PARTY SERVICE PROVIDERS
We may share your personal information with third party service providers for the sole purpose of providing you with the services that we provide. For example, we may share data with service providers who host our websites (such as Rackspace or Amazon Web Services), provide client relationship management service (Zendesk), or provide email services on our behalf.
CLIENT ORGANIZATIONS (EDUCATIONAL INSTITUTIONS, COMPANIES, AND SIMILAR ORGANIZATIONS)
We will share your information with the educational institution, corporation, or organization (the data controller) which is linked to your use of eThink’s services. In this context eThink is a data processor. For example, this would apply:
- If your educational institution hosts Moodle or Totara with us and has given you access to the system
- Your employer uses eThink to host its learning management system.
We may also share de-identified and aggregated data with others for their own uses.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
SECURITY OF YOUR PERSONAL INFORMATION: eThink takes reasonable steps to help protect your personal information in an effort to prevent unauthorized access, use, or disclosure. Despite these measures, you should know that eThink cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Any content you post while using our services is at your own risk.